As part of Central’s Strategic Plan implementation of the goal of making library services more readily available, we will shortly begin providing a Library Greeter in the lst floor lobby during the busy lunch hour time (11:30-1:30). The Greeter will welcome patrons and provide basic directional information. The Greeter will have a laptop to do brief catalog searches as well as access information from our website.
Also, we will be increasing the “roving” aspect of our reference services. More libraries are offering roving reference with overwhelmingly positive response from patrons. “Passive roving” (walking around waiting to be questioned) is one option. Another option is “broadcast roving” (“Anyone here have a question?”) Most effective is the individual approach -- asking individual patrons something like “Are you finding what you’re looking for?”
Look for more information on the Greeter position and roving reference at Saturday morning meetings and your mailbox. In the meantime, if you have any questions, ask Phyllis, Greg, Doris or Barb S.